Manually Enable HDMI or DisplayPort Input. Select Search automatically for updated driver software in the pop-up window.
Expand the Display adapters and right-click the driver to select Update driver. Select Device Manager in the pop-up menu. I am using an Asus Laptop to dual screen with my monitor using Micro HDMI to HDMI wire. Here is the guide: Press ' Windows + X ' keys. I spent over 4 hours with Support sending them pictures and info and in the end they came back and told me the Monoprice mDP to HDMI adapter I was using is not compatible (which works perfectly fine and had nothing to do with the problem). I have tried downloading the intel drivers, but that didnt work either. it also sets the resolution to 1024x768 (even on the surface display) and regardless of setttings changed does not put out any video.įrom my MANY, many hours of testing so far I can only conclude that the dock does not work correctly with Displayport. Windows does see the monitor when plugged in to the dock, it even recognizes the model correctly, but it will not expend/clone to it and will not put out any video. Using the same dock, same monitor, with a mDP to HDMI cable it works fine. All of them except the 1.1 work perfectly fine plugged in to the surface but will not put out video when plugged in to the dock. I have now tried 3 different brand mDP to DP cables, as well as one that is older (1.1). I have been dealing with this same issue myself. From what I can gather the dock does not support mDP to Displayport. Converting from DVI to HDMI will produce better results than VGA. Ignore anything you hear from Microsoft Support, they have been useless in this matter. For example, you can kee your Slack or Teams window open on one display while having.